pc999 Privacy Policy

1. Introduction

pc999 ("we", "us", or "our") operates the online casino and cricket betting platform available at pc999.bio. We understand that your privacy is important and we are fully committed to protecting the personal information you share with us when you register, deposit, play games, or interact with our platform in any way.

This Privacy Policy explains what data we collect, why we collect it, how it is used, and your rights in relation to your data. By using the pc999 platform, you agree to the practices described in this document. This policy applies to all users based in Bangladesh and other regions who access our services.

2. Information We Collect

When you use the pc999 platform, we may collect the following types of information, either directly provided by you or automatically generated through your use of our services:

• Personal identification details such as full name, date of birth, and nationality, collected during account registration.
• Contact information including your email address, mobile phone number, and residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna).
• Financial information including deposit and withdrawal records, payment method details (such as bKash, Nagad, or Rocket account references), and transaction history on our platform.
• Identity verification documents, such as a national identity card (NID), passport, or other government-issued identification, when required for KYC compliance.
• Technical and device data including IP address, browser type, operating system, device identifiers, and usage logs generated during your sessions on pc999.
• Behavioral data such as game preferences, betting patterns, session duration, and platform navigation history, used to personalize your experience.

3. How We Use Your Information

The information we collect is used strictly for legitimate operational and legal purposes in connection with the pc999 platform. Specifically, we use your data to:

• Create and manage your player account, verify your identity in accordance with KYC requirements, and ensure your account remains secure.
• Process deposits and withdrawals through local payment channels including bKash, Nagad, Rocket, and Upay, and maintain accurate financial records.
• Deliver our gaming services, including live casino games, cricket betting, slots, and crash games, and ensure fair play across all sessions.
• Send you important account-related communications such as security alerts, transaction confirmations, promotional offers, and platform updates via email or SMS.
• Monitor platform activity to detect fraud, money laundering, unauthorized access, and other illegal or harmful activities, and take appropriate action where necessary.
• Support responsible gaming programs by identifying players who may be showing signs of problematic gambling behaviour and offering appropriate intervention tools.

4. Cookies and Tracking Technologies

pc999 uses cookies and similar tracking technologies to operate and improve our platform. Cookies are small data files stored on your device when you visit our site. We use three main categories of cookies:

• Essential cookies that are strictly necessary for the platform to function correctly, including session management, login state, and security features. These cannot be disabled.
• Analytics cookies that help us understand how players navigate the platform, which games are most popular, and where improvements can be made. This data is aggregated and anonymized.
• Preference cookies that remember your settings and choices, such as language preferences and interface customizations, so you do not need to reconfigure them on every visit.

You can manage or disable non-essential cookies through your browser settings at any time. Disabling essential cookies may affect your ability to use certain features of the pc999 platform.

5. Sharing of Your Information

We do not sell, rent, or trade your personal information to any third party for their own marketing purposes. We may share your data in the following limited circumstances:

• With trusted service providers and technology partners who assist us in operating the platform — including payment processors (bKash, Nagad, Rocket), gaming software providers, and security vendors — under strict contractual confidentiality obligations.
• When required by applicable law, court order, or governmental authority, including cooperation with anti-money laundering investigations or fraud prevention agencies in Bangladesh.
• In the event of a business transfer, merger, or acquisition, where your data may be part of the transferred assets. You will be notified of any such change in advance.

All third parties who receive your data are bound by our data processing agreements and are prohibited from using your information for any purpose beyond the stated contractual scope. Your data remains your property.

6. Data Security

pc999 employs industry-standard security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include SSL encryption on all data transmissions, secure server infrastructure, access controls restricting internal data access to authorized personnel only, and regular security audits of our platform.

While we take every reasonable precaution, no digital platform can guarantee absolute security. In the event of a data breach that affects your rights, we will notify affected users promptly and take all necessary remedial steps. We encourage players to use strong, unique passwords for their pc999 accounts and to report any suspicious activity to our support team immediately.

7. Data Retention

We retain your personal data for as long as your account remains active on pc999, or as long as is necessary to fulfil the purposes described in this policy. After account closure, we may retain certain data for a minimum period required by applicable laws and financial regulations — typically up to five years — to comply with anti-money laundering obligations, fraud investigations, and dispute resolution. When data is no longer needed, it is securely deleted or anonymized in accordance with our internal data management procedures.

8. Your Rights and Choices

As a registered user of pc999, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected]:

• Right of access: You may request a copy of the personal data we hold about you at any time.
• Right of rectification: You may request correction of any inaccurate or incomplete personal data held in your account profile.
• Right of erasure: Subject to legal retention requirements, you may request deletion of your personal data when it is no longer necessary for the purpose for which it was collected.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. We will honour such requests promptly.
• Right to restrict processing: In certain circumstances, you may request that we limit the way we use your data while a query or complaint is being resolved.

We aim to respond to all data rights requests within 30 days of receipt. In complex cases this period may be extended by up to a further 30 days, and we will inform you of the extension in writing.

9. Third-Party Payment Services

To process financial transactions on pc999, we integrate with trusted local payment providers including bKash, Nagad, Rocket, and Upay, as well as international card networks such as Visa and Mastercard. When you make a deposit or withdrawal, relevant financial data is transmitted to these providers solely for the purpose of completing the transaction. These providers have their own privacy policies and data protection practices, and we encourage you to review them.

10. Age Restriction

pc999 strictly prohibits the use of our platform by anyone under the age of 21. We do not knowingly collect personal data from individuals below this age threshold. During the registration and KYC verification process, we require users to confirm that they are 21 years of age or older. If we discover that a registered account belongs to a minor, that account will be suspended immediately, any outstanding funds will be returned, and all associated personal data will be securely deleted. Parents and guardians are encouraged to use parental control software to prevent minors from accessing gambling platforms.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered users via email or an in-platform notification, and the updated policy will be posted on this page with a revised effective date. We encourage you to review this policy periodically. Your continued use of pc999 following any such update constitutes your acceptance of the revised terms.